Fast Pens

Need help? Call us at (888) 574-1233

Frequently Asked Questions

What is your minimum order?

We have no minimum order quantity. You can order just one pen!

Do you print on one side of the pen or both sides?

The prices shown on the website include your design printed on to one side of the pen. Printing on both sides is available for most of our pens if required. Please contact us for a quote if you require double-sided printing.

How are the pens supplied?

Pens are usually supplied in bags or boxes with 50 pens in each bag/box.

How much do you charge for delivery?

All orders chosen for 3 working days turn time is FREE shipping via FedEx Overnight! Where available, we also offer a choice of delivery upgrades as part of the online ordering process. If you're ordering 1-100 pens before 10:00am you can even have them shipped the same day! To see our current list of delivery options please see our Service & Delivery Options page. All of our orders are sent by FedEx carrier..

How fast are your turnaround times?

Our turnaround times are the fastest in the industry!

  • Orders of 1 - 100 pens have option to ship same working day as long as order is submitted before 10am EST.
  • Orders of 1 - 500 pens will be shipped on the next working day
  • Orders of 501+ pens will be shipped in just 3 working days

For more information, please see our Service & Delivery Options page for our current service and delivery choices.

If you need your pens quickly, or to a strict deadline, we have a number of express services and courier options to get them to you even faster. Contact us to see how quickly we can produce your custom printed pens.

Are there any setup or design fees?

Here at Fast Pens we are proud to say that we have no hidden charges. To keep ordering simple, all that you pay is the cost of the pens, delivery (where applicable) and TAX on the total. That means no origination fees, no setup fees and no design fees!

How much do your products cost?

All of our prices are based on the quantity of pens. The more you buy, the cheaper each pen becomes. If you want to order online straight away, simply choose your product and follow the order process! To see our full pen price list, visit our Prices page.

How can I pay for my order?

Method of payment available on our website:

  • Credit / Debit card

The Credit / Debit card are an instant payment, causing no delay to your order.

How does your service compare to others?

Our quality of service is the best in the industry and we strive to keep it that way. At FastPens we offer a reliable, friendly service and we invite you to give us a call at any time on 888-574-1233.

How long have you been in the industry?

We have been in the printing industry for more than 39 years, gathering a vast amount of professional knowledge that we can use to help you create the perfect custom printed pens for you or your company.

Other aspects of promotional printing that we can provide you with include Stickers & Labels, Name Badges, Heat Seal Transfers, T-Shirt Vinyl, Plotter Cutters and Workwear.

Do you supply a digital proof before printing?

If you order your printed pens on our website, a digital proof will be shown on screen after you click the "Finished Designing" button. Please check this carefully to ensure everything looks correct.

If you place your order via email we will send you a PDF proof for approval. The order will not enter production until the PDF proof has been approved in writing (email) and payment has been received. If at all possible, it's always faster to place your order on our website as there are no delays for emails to be sent/received and no waiting for artwork approval.

How do you print the pens?

We print our pens using state of the art, high resolution digital printing machines. We print using hardwearing CMYK inks.

How do you prefer my artwork / logo to be supplied?

When designing your pen online, the website allows you to upload .jpg .jpeg .png .gif .pdf .eps and .ai files. Via email, we can accept logos and badge designs in almost any format, just send us the best quality logo you have and we'll be able to produce the best possible result.

As a general rule, our preferred file formats are .pdf .ai and .eps. Other common file formats that we can accept include .jpg .jpeg .doc and .docx. As previously mentioned, we can open almost anything. In the unlikely event that you send us a file we cannot open, we will contact you about your options. We can currently accept files via email up to around 10MB. To find out more about submitting your own artwork and logos please visit our artwork guidelines page.